The Jersey Practice - How to make an appointment to see your doctor or nurse at the surgery

Heston Health Centre
Cranford Lane
Heston, TW5 9ER
Tel: 020 3411 1404

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Praise from a website user

My doctor has afforded me great care, attention and exceptional diligence in discharging her duty. I want to commend her for her cheery knowledge demeanour and clarity of steps to carry out to improve my health. Thank you doctor S Tripathi (female doctor). And thank you nhs angels.

Monique Johnson

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Appointments

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Appointments

diary_appointment Consultations are by appointment and we aim to provide a same day appointment if you need to see the doctor urgently. However, urgent appointments will be with the available doctor at the time and not necessarily at a time of your own choice.

We aim to provide enough appointments so that any request to be seen by a doctor will be met in 2 working days.

We always try to see you on time but we would like to remind you that the doctor may have to deal with medical emergencies which must take priority over routine appointments, however we normally see patients within 30 minutes appointment time. When there is a longer delay patients will be informed via the reception desk.

Please note all appointments are arranged to cover one consultation only and for 10 minutes.. Please make a separate appointment for each person who wishes to see the doctor.

Telephone Advice

If you have a problem and would like telephone advice, one of our nurses is available to speak to you each day (times vary Heston only). You can leave a message for the doctor who will call you back if necessary.

Practice Nurses

In a number of cases it might be worth considering an appointment with a practice nurse rather than a doctor. Practice nurses are qualified to deal with many conditions and you may be seen more quickly.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

Home Visits

Doctor's bag Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10:30.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

Sickness Certificates

You do not require a doctor's sickness certificate for any illness lasting seven days or less. Your employer may however require you to complete a self-certification form (SC2) which is available from your employer or on the HMRC website.

Evidence that you are sick

Sickness Certificates If you are sick for more than seven days, your employer can ask you to give them some form of medical evidence to support payment of SSP (statutory sick pay).

It is up to your employer to decide whether you are incapable of work. A medical certificate, now called a 'Statement of Fitness for Work’ (see below) from your doctor is strong evidence that you are sick and would normally be accepted, unless there is evidence to prove otherwise.

You could also provide evidence from someone who is not a medical practitioner, e.g. a dentist. Your employer will decide whether or not this evidence is acceptable. If your employer has any doubts, they may still ask for a medical certificate from your GP.

Statement of Fitness for Work - ’Fit Note'

The 'fit note' was introduced on 6 April 2010. With your employer's support, the note will help you return to work sooner by providing more information about the effects of your illness or injury.

For more information see the DirectGov website (where this information was sourced)

Call 111 when you need medical help fast but it’s not a 999 emergency

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Praise from a website user

Appointments

Telephone Advice

Practice Nurses

Cancellations

Home Visits

Sickness Certificates

Evidence that you are sick

Statement of Fitness for Work - ’Fit Note'

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